When a new client partners with FSA Consulting, we don’t offer them cookie-cutter solutions. We take time to learn about their IT ecosystem and needs so we can provide exceptional service and improve their day-to-day operations. Every organization has its own technology landscape, internal and external processes, and client and staff needs. Understanding these priorities ensures we can tailor our services to their business. Here’s a look at how we begin and what we focus on to help our clients succeed.
Starting the Conversation
Our client partnerships begin like most relationships, getting to know each other. Like FSA, our clients are proud of their work. They can’t wait to share the history of their organization and daily operations. Our role is to listen, learn, and ask you the right questions to help us uncover the details of their technology environment and, of course, pain points and what you want to improve.
Diving Deeper into Technology
Once we have a foundational understanding of your company, we delve deeper into your existing technology systems, your IT ecosystem. This includes understanding:
- Size and Scope of IT Infrastructure: We need to understand the basics of what we are working with. We ask about the number of employees, devices used, how many clients or guests they serve, and all of their locations or office spaces. These questions provide a foundational understanding of the scale and scope of your IT needs.
- Hardware Preferences: We explore whether you plan to use Windows or Apple machines. As Apple consultants, we often recommend the benefits of going Mac for particular organizational needs, but only if that is the right fit. Understanding your hardware choices helps us develop an IT infrastructure that supports your team’s workflow.
- Software and Email Solutions: In terms of software, many organizations initially lean towards one productivity suite, only to find that they need licenses for multiple products (ex, Microsoft 365 and Google Workspace) to meet different operational demands. We walk you through the pros and cons of these choices, ensuring you don’t spend valuable time and money installing a less effective solution.
- Web Presence: Finally, we inquire about your website hosting. Do you use a third-party service like Wix or Squarespace, or do you need an integrated, tailored solution? For many companies, their website must connect to their CRM or POS systems. FSA also offers web hosting. aWe want to seamlessly connect your online presence to enhance user experience and improve efficiency.
At FSA Consulting, we want to have a comprehensive understanding of our clients’ IT processes and needs. We are committed to learning about our clients. This allows us to develop personalized IT solutions. If you’re ready for managed IT tailored to you, reach out to us today.