Office Technology

In our daily life of scheduled zoom calls, slack messages, email, text, and chatbots, phone calls seem like a thing of the past. However, voice-to-voice communication is still a vital part of business and customer service. We may all feel a little out of practice. Approximately 30% of the workforce was born after caller ID (or don’t remember the days prior to caller ID  and cell phones), we can all benefit from a brush-up on business phone etiquette.

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What is your law firm’s filing setup? Is it still a big room full of meticulously organized and labeled physical files in the office? A high-tech digital solution? Maybe you’re in transition or decided on a hybrid option. Whether you’re considering a transition to a digital file system or work with digital files daily, here are some best practices to optimize your law firm files. 

Read moreBest Practices for Law Firm Files

Choosing who to trust with your IT solutions and equipment is a big decision. Whether it is the computers your staff use at their desks or the point-of-sale equipment you use with your customers, your technology solutions are the lifeblood of your business and you don’t want to put it in just anyone’s hands. If Apple products comprise all or some of your IT infrastructure, you need a Certified Apple Consultant. A member of the Apple Consultant Network, like FSA Consulting, can help you assess your current systems, install new solutions, and provide ongoing maintenance and upgrades.

Read moreWhy use an Apple Consultant?

What is managed IT? You may hear this term, but what does it truly mean and how do you know if your business needs it?  Simply put, a managed service refers to any task that is handled by a 3rd party, so managed IT is outsourced to technology experts that will ensure your technology solutions and infrastructure help you support and grow your business rather than cause downtime and headaches.

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Let’s talk about law firm technology. Your firm’s partners and associates were probably accustomed to remote connections to the office before 2020, say while at lunch with a client or in the courtroom. Very few law firms, however, foresaw the technology solutions needed to conduct business throughout the pandemic. 

Thrust into remote work, firms searched for software and app solutions to allow partners, associates, staff, and clients to communicate. Some potential solutions worked, some didn’t, and some were jerry-rigged to work in the interim until a better option came along. 

Now, two years later, your workforce and client base have (hopefully) adapted to these technological changes and are comfortable working with robust remote solutions. In fact, they likely expect your firm to have robust remote solutions in place. It’s time to evaluate! Take a critical audit of the solutions your law firm put in place and review what you want to keep or replace. 

FSA suggests following the three S’s to review and update remote technology solutions for your firm and clients. 

Read moreLaw firm technology solutions: stopgap or here to stay?

Eight cybersecurity agencies across the globe released a joint cybersecurity advisory warning of increased cyber attacks in the wake of Russia’s recent invasion of Ukraine. These agencies are part of the Five Eyes intelligence alliance, an agreement between Australia, Canada, New Zealand, the United Kingdom, and the United States. Their roots go back to intelligence meetings between code-breakers in World War II.

Read moreCybersecurity In A Time of Increased Threats